Pieces
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Bits & Pieces?

Bits & Pieces

In just a few days, Mad Men is (finally) returning with new episodes. As we get ready to travel back in time to the 1960’s, I started to think about what’s changed in the world of advertising and what’s stayed the same. Has the advertising world of Mad Men ever really gone away?

What’s changed?

The rise of billable hours
In the 1960’s, advertising agencies made most of their money from media commissions. Today, agencies increasingly depend on billable hours to keep the doors open and paychecks from bouncing. Which leads us to…

Drinking
You can’t do a full day’s work after a three-martini lunch. That’s not a big problem if you get big media commissions. It is a problem if agency revenue comes from billable hours or value/performance-based billing

The elements of a campaign
The very act of reading this blog on our agency’s website illustrates a fundamental change in advertising since the 1960’s –– even since the early 1990’s. In the Sterling Cooper Draper Pryce Creative Department, a campaign consisted of television, radio, print and outdoor. Today, our campaigns have all of those mass media elements plus online components, social media strategies, smart phone apps, experiential marketing and guerrilla executions.

Don and Peggy were creating one-way communications that pushed information out to people. Today, thanks to technology, we are creating two-way conversations. Now, we both create content and curate content created by consumers.

Support staff
When we first entered the world of Sterling Cooper, everyone in creative and account service had a secretary. (Can you picture Don Draper making copies?) Today, it’s increasingly rare for even a partner to have a personal assistant. It’s the DIY era.

Overt sexism
Thankfully, overt sexism has gone the way of Joan’s girdle. Today, women aren’t let go when they get married or have a baby, and the majority of us are not called “Sweetie.” Now, women of all ages and family status make valuable contributions in almost every agency in every discipline, and some agencies have women in top leadership positions.

Advertising has made huge strides in improving gender equality, but, like every industry, it still needs to improve. For example, women are not equally represented in the top creative leadership roles or in judging panels at award shows. This equally applies to minorities.

What’s stayed the same?

Personalities
Advertising is still a competitive field that attracts some of the same personality types represented on the show. You’ll still meet Pete Campbells who will do just about anything to get ahead. We still have Joans who understand the system and masterfully work every angle as much as they can. We still have Peggys –– young, ambitions, smart women who defy traditional gender roles. And, as the grapevine can attest, we still hear whispers of illicit affairs. (Then again, what industry doesn’t?)

The fundamentals
I found a conversation with Berny Brownstein, Chairman and Chief Creative officer of the Brownstein Group, about what’s changed and what’s stayed the same since the Mad Men era.

At the most fundamental level, advertising hasn’t changed. Berny Brownstein said it best: “Our job is still to motivate people. We motivated through creativity, emotional copy and dramatic graphics. That is still prevalent today.” Hear the whole interview at:
http://www.facebook.com/video/video.php?v=865288981842

I think this is why so many of us in this industry connect so deeply with the show. Our bond with all the people at Sterling Cooper is our work. Just like Don, Pete, Peggy and Roger we are all in the business of selling good ideas that are based on truth and authentic emotions.

How do you think advertising agency life has changed in the past half century? How do you think it’s stayed the same? We’d love to read your comments.

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We all come up with good ideas and executions all the time. If we didn’t, we wouldn’t make it in advertising for very long. Every once in a while, good work becomes great work. That’s the work that wins awards, grabs the attention of the media and may even become a part of pop culture.

What factors differentiate the merely good from the great? A lot of variables affect the outcome (client relationships, agency culture, budget, attitude – just to name a few), but two play a larger role in success than all the others: the idea and the execution.

You can have a fantastic idea and an OK execution, and your final product will be good, not great.

Or you can have an OK idea and a fantastic execution, and your final product will be good, not great

You will only have a great final product if the idea and the execution are both outstanding.

Here’s an example. Dolly Parton had a fantastic idea for a song.

Her execution of the song was good, but it wasn’t great.

(I may not have loved her version of this song. But that doesn’t mean I won’t always love Dolly.)

It took Whitney Huston’s execution to elevate the song to new heights.

By collaborating, Dolly and Whitney achieved success that went beyond what each could have reached alone.

This song is a lot like advertising. Except in our field, the person who most often gets all the credit and glory is the one who comes up with the idea. But, as we’ve just heard, the idea is only half of what makes something exceptional. Even if you don’t come up with the idea, it’s important to remember that the execution is just as important. You can  take a great deal of pride in what you can do to transform good into great.

As you get your next assignment, be inspired by Dolly and Whitney. (Just don’t sing to your partner too much. I’ve been told that’s annoying.)

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1. CG and special effects have infiltrated advertising and it’s not a good thing. All the complaints about feature films apply now more than ever to the medium of the commercial — with companies falling into the big explosion / historical biopic / action sequence formula. In the end, story — along with poignancy — is lost. The Kia dream spot is the perfect example — lots of money, lots of effects and a resounding thud of stupidity. In this spot an alternate universe is depicted in which a guy, in a dreams, sees a group of women in bikinis and just drives by.

 

2. Unfortunately, the 80s are back. Ferris Bueller, The Cult, Echo and the Bunnymen, John Stamos … and I’m probably leaving a few others out. What’s next, a Howard the Duck remake?

 

3. Copywriting is still king. I know, I’m biased here. But among my peers the hands down best spot was the Chrysler Clint Eastwood spot. Why? It’s well written — in a way that makes you feel something — and the brilliantly-shot film doesn’t get in the way of the message — it enhances it. Nice job tying the timing of the spot — halftime — with the actual theme of the spot, too.

 

4. A C-RV is not a Ferrari. A lot of people really like Honda’s Ferris Bueller spot. And there are a lot of good things about the spot. But I can’t help but think of the huge risk Honda took by putting their car in a place that was once occupied by a vintage Ferrari. That was Bueller’s great appeal and the thing that created tension in the original movie. While the C-RV is a nice car, it is the symbol now of ho hum forty something adventure riding — an “adventure” that leads to carnivals and museums.

 

4. Sometimes the client wins. I liked the Chevy Silverado “2012″ spot until one of the guys asks “Where’s Dave?” and a guy answers, “Dave didn’t drive the longest-lasting, most dependable truck on the road.” It’s about as ham fisted as it gets. It FEELS like the client wrote it. I have to believe there isn’t a creative person anywhere that would suggest the line and I could picture them begging — “can’t it be type on the screen?” “I’ll compromise — how about an announcer read?” “Isn’t seeing the product drive out of an apocalypse-ridden city proof enough that it’s dependable?”

 

5. The truth always wins out. The new VW Beetle spot featuring a fitness-crazed dog paled in comparison to last year’s Darth Vader spot because it simply doesn’t ring as true. A kid in a Darth Vader costume is human and resonates on an emotional level. A dog that works out just to make a point has the “cute-dog factor” — but isn’t nearly as entertaining, or as endearing. Great looking car and on the bright side, they do a great job of keeping things simple. Which leads me to ….

 

6. It’s incredibly hard to keep it simple. But when you do, good things can happen. Take the Toyota Camry spot that stays on point with the “reinvent” theme. It’s a great spot because it uses a simple concept to get across not just an idea about the car but about their philosophy as a company — and it works. You’ve got to love a spot that ends with “you’re welcome.”

 

7. Whether you like it or not, Coke must be recognized for being the only company that has a strong “brand.” I’m not a big fan of the polar bears. But they’ve got a theme and they’re sticking with it. It makes Coke stand out and get a little more brand recognition than others. Can you tell the difference between a Hyundai spot and a Kia spot? Or a Best Buy spot and a Samsung spot?

 

8. When done well, a simple, tried-and-true testimonial still works. Take GE, which has its employees tell the story. Well shot and nicely executed, these spots aren’t groundbreaking by any means, but they do a great job in what by all accounts should be a tired formula by now. I think it speaks to authenticity when a company’s employees can tell the story — it feels more “real.”

 

9. And lastly, for us ad folks, the game feels like a mediocre commercial for the NFL. All the buildup, all the hype, all the chatter about the game — and when it’s over it was just that — a game. This year it wasn’t extraordinarily well played, and the miscues overshadowed the big plays. I guess that describes the state of the commercials too.

 

So what do you think? Did you have your favorites? Do you agree or disagree with me? Let’s hear it.

 

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Anyone can be creative.  Often the biggest obstacle to innovative thought and new ideas is one’s own habitual mental beliefs that they are incapable of coming up with brand new, creative ideas, or that they don’t possess enough knowledge about a subject to think differently about it – often as a means to avoid failure.

The truth is that we are all responsible for and capable of creative thinking. Regardless of our specific functions in the workplace, we all work to achieve an ultimate goal and solve larger problems.

Creativity is a paradoxical concept.  In order to create something new, one needs to have knowledge, but forget that knowledge, to identify unexpected or unobvious connections in things.  We need to work diligently but also allow down time to allow information to set in and inspiration to strike.  We need to collaborate as a team but look at the same information and see it differently.  We also must have the confidence in our abilities to head to the advice of experts, but know when it is appropriate or strategic to propose something different.

Michael Michalko, author of Creative Thinkering, Thinkertoys (A Handbook of Creative Thinking Techniques) and Cracking Creativity, worked as an army officer where he organized a team of NATO intelligence specialists and academics from around the world to gather information on the best inventive thinking methods.  Below are some of his key takeaways, which can be applied to creative thinking regardless of the environment or role you find yourself in.

  • You are creative. Each of us is born a creative, spontaneous thinker.  The only difference between people who are creative and people who are not is a simple belief.  Creative people believe they are creative.  People who believe they are not creative, are not.
  • Creative thinking is work. You must have passion and determination to immerse yourself in the process of creating new ideas.  You must also have patience to persevere against all adversity.  All creative geniuses work passionately hard and produce incredible numbers of ideas, most of which are bad.
  • You must go through the motions of being creative. When you are producing ideas, you are replenishing neurotransmitters linked to genes that are being turned on and off in response to what your brain is doing, which in turn is responding to challenges.  When you go through the motions of trying to come up with new ideas, you are energizing your brain by increasing the number of contacts between neurons.  The more times you try to get ideas, the more active your brain becomes and the more creative you become.
  • Expect the experts to be negative. The more expert and specialized a person becomes, the more their mindset becomes narrowed and the more fixated they become on confirming what they believe to be absolute.  Consequently, when confronted with new and different ideas, their focus will be on conformity.  Does it conform with what I know is right?  If not, experts will spend all their time showing and explaining why it can’t be done and why it can’t work.  They will not look for ways to make it work or get it done because this might demonstrate that what they regarded as absolute is not absolute at all.
  • There is no such thing as failure. Whenever you try to do something and do not succeed, you do not fail.  You have learned something that does not work.  Ask “What have I learned about what doesn’t work?”, “Can this explain something that I didn’t set out to explain?”, and “What have I discovered that I didn’t set out to discover?”
  • You do not see things as they are; you see them as you are. Interpret your own experiences.  All experiences are neutral.  They have no meaning.  You give them meaning by the way you choose to interpret them.
  • Always approach a problem on its own terms. Do not trust your first perspective of a problem, as it will be too biased toward your usual way of thinking.  Always look at your problem from multiple perspectives.  Always remember that genius is finding a perspective no one else has taken.  Look for different ways to look at the problem. Write the problem statement several times using different words. When you change the way you look at things, the things you look at change.
  • Learn to think unconventionally. Creative geniuses do not think analytically and logically.  Conventional, logical, analytical thinkers are exclusive thinkers which means they exclude all information that is not related to the problem.  They look for ways to eliminate possibilities.  Creative geniuses are inclusive thinkers that mean they look for ways to include everything, including things that are dissimilar and totally unrelated. Generating associations and connections between unrelated or dissimilar subjects is how they provoke different thinking patterns in their brain.  These new patterns lead to new connections, which give them a different way to focus on the information and different ways to interpret what they are focusing on.

As Albert Einstein once famously said, “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.”

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I’m involved in a couple of professional groups that are big into mentoring, which has me reflecting on how lucky I was to have great mentors and role models in the early, formative years of my career. Let’s face it, the ad/agency/marketing industry is not exactly known for excellence in mentoring and training programs; the phrase “trial by fire” comes to mind. So, I thought I would share a few of the lessons that were shared with me early on, in hopes that they might help some young ‘uns new to their advertising or marketing careers. (Gayla, Lisa, Peggy and John, this one’s for you.)

You exist to make your bosses’ lives easier. There are times when challenging authority is appropriate, even necessary. And we certainly don’t want “yes people” who never question anything. But more often than not, you need to be really listening to and acting on the input you are given and asking how you can help instead of putting up roadblocks. Chances are, as a young person in the industry, the people you report to are much, much, MUCH busier than you. So I recommend that you do all you can to help them. It’s how you will advance.

[Tangent: I wonder if the "Millennials" reading this will be offended at the suggestion that they have bosses and hierarchy? Trust me, we want and value your opinions, and social media has trained us all to be more democratic, but work is not a democracy. Not really. I hope I'm not coming across as condescending here, but I have observed a potent "You're not the boss of me." vibe in some - not all - of the "Millennials" with whom I have worked. Bonus points to anyone who can help me truly understand this generation and how they work - enlighten me in the comments. I beg you.]

Underpromise and overdeliver. This is the best piece of client service advice that I ever heard and the same holds true of managing your supervisors’ expectations. Never, ever make promises that you can’t keep. Not keeping commitments kills trust faster than you can say “unemployment.” Conversely, setting expectations that you exceed wins every time.

Check your work. Then check it again. I started my career on an airline account, where if there was a typo in a fare ad, it could be a seven-figure mistake. Sloppy work is just not acceptable. No one is perfect (see below), but job hunters, I’m telling you right now that if there are typos in your resume or email, you are done. *Poof*. In the bin. No chance of employment. We don’t have time to correct your work so you need to demonstrate that you care enough to do great work in the first place.

Don’t try to hide your mistakes. Check your work as you will, you will still make mistakes. In cultures of innovation, it is actually encouraged. In servicing clients, not so much. Yet, it happens, particularly in the trial by fire scenario mentioned earlier. Fresh out of college, I failed to cancel a $75,000 ad placement on time; I simply had no clue about space closing dates and when the ad had to be cancelled. Shortly thereafter, there was a cease and desist order on an ad that hadn’t gone through legal. I was absolutely horrified and for a time, I’m pretty sure I actually hid the file under my desk in hopes that it would disappear. In a lesser organization, I might have been fired. But my mentors understood that I simply didn’t have the information and experience at the time to have possibly known any better. If you are in a gig where you feel like you have to hide your mistakes, you should probably look for a new one.

Toot your own horn. In the wonderful new-ish world of social media, we’re not supposed to talk too much about ourselves. In our careers, though, it is essential. Your boss may well be too busy to take note of your hard work and your accomplishments, other than maybe at your annual or semi-annual review. Therefore, as long as you doing it with tact, it is a good idea to merchandise yourself to them now and then. If a client praises you, pass it along. Update people on your progress. If you are functioning as an island, and no one knows what you are doing, it may seem like a good thing. Trust me…it’s not.

If you can do those five things, you’ll build yourself a nice little suit of kevlar to get through the trial by fire. An advertising or marketing career is not an easy one; but it can one of the most multi-faceted, creative, challenging and fun ones. Don’t be scared. : ]

What about you? What have you learned so far?

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